SILVI Refund & Return Policy

At SILVI, customer satisfaction is our priority. We strive to deliver high-quality beauty and cosmetic products. Due to the hygienic nature of cosmetics and personal care products, we have the following refund and return policy.

Returns

For hygiene and safety reasons, all makeup and cosmetic products are non-returnable once delivered.

However, we will gladly offer a replacement or refund if:

• You receive a damaged product.
• You receive the wrong product.
• The product is missing from your order.
• The product is expired at the time of delivery.

Reporting an Issue

To be eligible for a replacement or refund, please contact us within 48 hours of delivery by emailing us or messaging us on WhatsApp with:

• Your Order ID
• Clear photos/videos of the product and packaging
• A brief description of the issue

Requests received after 48 hours may not be accepted.

Replacement Policy

If your claim is approved, we will arrange a replacement at no additional cost.

If the product is unavailable, you may choose between:

• A full refund, or
• Store credit of the same value.

Refund Policy

Approved refunds will be processed to the original payment method within 5–7 business days after approval. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Cancellation Policy

• Orders can be cancelled only before they are shipped.
• Once an order has been shipped, it cannot be cancelled.
• Refunds for cancelled prepaid orders will be processed within 5–7 business days.

Non-Refundable Situations

Refunds or replacements will not be provided if:

• The product has been opened or used.
• The customer changes their mind after delivery.
• The product was ordered incorrectly by the customer.
• Minor variations in packaging due to manufacturing updates.
• Delay caused by courier services after dispatch.

Damaged Package

If the outer package appears tampered with or severely damaged at the time of delivery, please refuse the package (where possible) and contact us immediately.

Contact Us

For any refund or return-related queries, please contact:

SILVI Customer Support Email: silviherbals@gmail.com Phone/WhatsApp: 9971130042 Business Hours: Monday–Saturday | 10:00 AM – 6:00 PM IST